Tekst.ai

Automated problem-solving, ticket-tagging, prioritizing, and routing enabled by artificial intelligence can revolutionize your customer service operations. Support process simplification, increased productivity, and decreased expenses are all possible with the help of a custom AI developed specifically for your business. Features That Set It Apart: AI-Powered client Service: Set up a bespoke AI system to deal with typical client issues, answering frequently asked questions automatically. Streamline your reaction times by automatically tagging and prioritizing incoming issues depending on topics or importance. Save money by having your agents focus on more complicated problems by automating the resolution of frequently asked queries with similar responses. Contextual AI Training: Improve the AI’s performance by training it with your company’s unique data, current routing behavior, and context. Analyze and Monitor: Use in-depth dashboards to learn how your email and ticket handling procedures are doing and where you can make improvements. Streamline support for file-based questions with file detection and routing. Predict, prioritize, and route files based on their types. Practical Applications: • Streamlined Ticket Handling: Automate repetitive tasks so that AI can answer frequently asked questions and agents may focus on more complicated problems. • Save Money: Reduce the cost per ticket and optimize agent effort by automating responses to frequently asked inquiries. Use topic-based prioritizing to guarantee that the most critical tickets are addressed quickly with a prioritized response. Analyze and improve your support operations by monitoring and analyzing data through comprehensive dashboards. • Simplified File-based Support: Improve scalability and efficiency when dealing with file-related inquiries by automatically detecting and routing files. Use AI automation to speed up customer service, cut expenses, and boost productivity in your support operations.